Last updated: 8 May 2026
Terms & Conditions
1. About Scoop-It
Scoop-It is a subscription-based dog waste removal company operating in and around Wānaka.
We provide:
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Weekly dog waste removal
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Fortnightly dog waste removal
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One-off clean-ups
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Residential and selected commercial services
2. Acceptance of Terms
By booking a service with Scoop-It, the customer agrees to:
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These Terms & Conditions
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Our Privacy Policy
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Any service-specific agreements communicated at the time of booking
These Terms apply to all customers unless otherwise agreed in writing.
3. Service Access Requirements
Customers must ensure:
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Safe and reasonable access to the property
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Gates are unlocked where necessary
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Dogs are secured if they may pose a safety risk
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Hazardous materials or dangerous conditions are disclosed
If our staff are unable to safely access the property, the scheduled visit may still be charged in full.
4. Subscription Services
Recurring Plans
Subscription services renew automatically according to the selected billing cycle unless cancelled in accordance with these Terms.
Service frequencies may include:
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Weekly
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Fortnightly
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Custom recurring schedules
Billing
Customers agree to maintain valid payment details for active subscriptions.
Failure to process payment may result in:
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Suspension of services
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Cancellation of the subscription
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Additional charges for overdue accounts
5. Pricing & Fees
All pricing is listed in New Zealand Dollars (NZD).
Pricing may vary based on:
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Number of dogs
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Property size
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Service frequency
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Property condition
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Accessibility
We reserve the right to adjust pricing with reasonable notice to customers.
6. Initial Clean-Up Condition
Properties with excessive waste build-up may require:
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An initial surcharge
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Additional labour charges
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A one-time restoration clean
Customers will be notified of any additional charges before work proceeds where practical.
7. Missed Visits & Access Issues
If we cannot complete a scheduled service due to:
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Locked gates
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Aggressive animals
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Unsafe conditions
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Severe obstruction
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Weather-related hazards
The visit may be considered completed and charged accordingly.
Where possible, we may attempt to reschedule at our discretion.
8. Weather Conditions
Services may occasionally be delayed due to:
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Heavy rain
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Snow
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Flooding
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Extreme weather events
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Unsafe working conditions
In these situations:
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Services may be rescheduled
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Timing may vary from the usual schedule
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We are not liable for delays outside our control
9. Customer Responsibilities
Customers agree to:
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Maintain a reasonably safe environment
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Inform Scoop-It of aggressive or dangerous animals
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Notify us of any access changes
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Ensure pets are vaccinated and legally controlled where required
Customers remain fully responsible for their animals and property.
10. Cancellations
Subscription Cancellation
Customers may cancel recurring services by providing at least:
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48 hours notice before the next scheduled visit
Cancellations made after this period may still incur charges for the upcoming service.
One-Off Services
One-off bookings cancelled within 24 hours of the scheduled service may incur a cancellation fee.
11. Refund Policy
Refunds are assessed case-by-case.
Refunds will generally not be provided for:
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Missed visits caused by inaccessible properties
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Services already completed
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Customer absence during service
If a customer is dissatisfied, they must notify Scoop-It within 24 hours of service completion.